ENJOY TRAVEL TERMS & CONDITIONS
1 Our Agreement with You
The following terms and conditions form the basis of your contract with Enjoy Travel. Enjoy Travel is a fully bonded and licensed tour operator Company No 03168367 and flights in this brochure are ATOL protected (number 6227). In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk. All travel arrangements in this brochure are sold subject to the following booking conditions.
When you make a booking, you must complete a booking form, accepting on behalf of all your party the terms of these booking conditions. Please note that where a supplier’s services form part of your booking, the supplier’s standard terms and conditions will also apply. All travel arrangements that include flights are based on scheduled airlines, unless chartered by Enjoy Travel, and are subject to their conditions of carriage. Copies of these conditions may be requested in writing.
3. Deposits and Payment
When making a booking we require a minimum deposit of £50 / €50, £100 / €100, £200 / €200 per person depending on the duration and type of event, plus insurance premiums as applicable. All monies paid to your Agent / Co-ordinator will be forwarded to Enjoy Travel on your behalf, when we will issue you a confirmation invoice. A contract will not exist until monies have been received by Enjoy Travel and a confirmation notice issued. The balance of the price of your holiday must be paid at least 10 weeks before departure date. If you book within ten weeks of departure, we will require full payment at the time of booking. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit and apply cancellation charges as set out below. Travel documents will not be released until we have received full payment.
4. Cancellation by You
If you need to cancel a confirmed booking you must contact us in writing, either directly or through your agent/ co-ordinator, and the person who signed the booking form must sign the letter. To cover the cost of administration and cancellation charges imposed but our suppliers and for the possibility that we will not be able to resell the holiday, we have to make a cancellation charge. If you have purchased travel insurance you may be able to claim for the charges we impose. Should you cancel your confirmed booking or part of your booking, then the following cancellation charges will apply More than 56 Days Notice – Loss of Deposit only. More than 42 Days Notice – 40% of total cost. More than 28 Days Notice – 80% of total cost. More than 7 Days Notice – 90% of total cost. Less than 7 Days Notice – 100% of total cost.
These cancellation charges apply to all bookings, except in circumstances where a booking includes items or services where our suppliers own cancellation charges exceed those shown above. In these circumstances, any additional cancellation charges will be advised at the time of booking. Enjoy Travel strongly advise that you take out adequate holiday insurance that covers you for cancellation of your holiday, as well as medical assistance and repatriation whilst you are on holiday.
You must inform Enjoy Travel and sign to that effect on the booking form and provide details of your insurers and a 24hour emergency number.
5. Alteration by You
If, after our confirmation has been issued, you wish to change to another one of our holidays or change your departure date or other booking detail, we will do our utmost to make the changes, provided that notification is received at our offices from the person who signed the booking form at least 8 weeks before departure. We reserve the right to impose a minimum charge of £100 / €150 to cover additional administration costs. Any alteration by you within 8 weeks of departure will be treated as a cancellation of the original booking and will be subject to the cancellation charges in section 4.
6. Cancellation by us
It is possible that cancellations may be necessary due to changes made beyond our control by airlines, hotels or other suppliers. Enjoy Travel reserve the right to cancel your holiday, but will do so at least 6 weeks before the scheduled departure date. In the unlikely event that your travel arrangements must be cancelled, we will advise you as soon as is reasonably possible and you will be offered an alternative or a full refund. If we have to cancel your holiday as a result of any other circumstances, we will offer appropriate additional compensation.
Note: Compensation will not be payable when the cancellation is due to events beyond our control, such as war, threat of war, riots or disturbances, terrorist activities, industrial disputes, fire, nuclear or natural disasters, health risks, problems with transport, severe weather conditions or any other events.
7. Alteration by us.
Although it is unlikely, we may unfortunately have to make changes to your travel arrangements, and we must reserve the right to do so.
We will inform you or your agent/co-ordinator of any major changes at the time of booking, or as soon a possible afterwards if you have already booked. If a major change is necessary, such as a change of resort or reduction in standard of your accommodation, you will be offered the choice of; (1) Accepting the change (2) Accepting an alternative if one can be reasonably offered (3) Receiving a full refund of all monies paid and cancelling your holiday If the alteration results in a reduction in the total cost of your holiday, we will make an appropriate re-fund. We will offer appropriate compensation for changes imposed provided that it does not arise from circumstances outside our control. The entertainment featured in our brochures is correct at the time of going to press. In the unlikely event that an artist may be unable to appear for whatever reason, Enjoy Travel cannot be held responsible. However the company is happy to guarantee that a full entertainments programme will be performed.
8 Lost Tickets or Vouchers
If your travel documents have not been received by you, or you have mislaid them, you must inform us at least 7 days prior to departure.
9 Change in Price
Prices are correct at the time of printing. You or your agent/co-ordinator will be notified of any changes to these prices at time of booking. We reserve the right to increase the price after booking if any increase in price occurs in respect of: (1) Air fares or other transport costs. (2) Taxes or duties payable, including new taxes introduced by any government. (3) Adverse changes to currency exchange rates. In all cases we will pay any increase which is less than 2% of the total holiday cost, not including insurance premiums or amendment fees but increases in excess of 2% will be payable by you. If the cost of your holiday increases by more than 10% you may decide to cancel your holiday and have a full refund except for the insurance premium or amendment fees paid after booking. If you want to cancel your holiday, you must tell us within 14 days of being advised of the increase. The price of your holiday may be subject to a currency sur-charge based upon the current rate of exchange.
10. Our Liability
Enjoy Travel accept responsibility for ensuring that the holiday that you book with us is provided as described in the brochure and that the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you reasonable compensation provided it is not due to events outside of our control. We accept responsibility for death, injury or illness caused by the negligent acts and / or omissions of our employees or agents together with our suppliers and contractors, servants and or agents of the same whilst acting within the scope of or in the course of their such damages as might have been claimed in respect of death, injury or illness caused by negligence, as accepted under English Law, of our employees, agents or suppliers contracted or sub contracted by us to provide any part of the arrangements for your holiday. We will endeavour to meet any special requests which you may make to us.
We will however only be bound to comply with special requests where we have both received and confirmed to you by return any such request specifically in writing. If any client suffers death illness or injury whilst overseas arriving out of activity which does not form part of the holiday arrangement or excursion arranged through us, we shall at our discretion offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of the occurrence.
11 Complaints procedure.
If you have a problem during your holiday you must communicate your complaint at the earliest opportunity to the relevant service provider who will endeavour to put things right immediately. An Enjoy Travel representative will always be available on events and we will endeavour to provide you with appropriate advice and assistance. If the complaint is not resolved promptly to your satisfaction then you should immediately repeat your grievance in writing to the service provider and keep a copy of this written complaint. If you wish to pursue a complaint on your return from holiday then you must do so at the earliest opportunity, in writing to The Customer Services Manager, Enjoy Travel, Blackburn Enterprise Centre, Furthergate, Blackburn, Lancashire. BB1 3HQ. A copy of your written complaint made to the service provider at the material time must be included together with your booking reference number. Enjoy Travel will endeavour to acknowledge receipt of any complaint within 21 days and submit a response within 90 days thereafter.
12 Health and Safety
You must comply with rules, regulations, or requirements at the event venue and / or with reasonable requests by us, the venue owner, contractor or agent of ours in relation to activities / entertainment provided on your holiday Enjoy Travel reserve the right to deny venue admission or eject any person/s, without giving any reasons, if we have reason to believe that a person/s has engaged or will engage in inappropriate behaviour.
13 Dance Floors
Where certain venues do not have a wooden dance floor, or the dance floor is too small, Enjoy Travel may at their discretion provide a wooden dance floor. The dance floor will be constructed from plywood over wooden battens. The purpose of the dance floor is to provide a surface for dancing that is safer and more comfortable than the existing surface (which may be uneven tile, slate or other substance). Enjoy Travel takes due care when installing and operating the dance floor. The surface is inspected daily and the edge of the floor is clearly marked with hazard tape. Notices regarding safe use of the dance floor clearly displayed at the venue. Customers must exercise their own discretion when dancing and do so at their own risk. Enjoy Travel will not accept any responsibility for any injury arising from use of the dance floor.
14. Data Protection Act 1998
By making a reservation with us, you agree to the use and disclosure of the information you provide for the following purposes: to enable us to process your booking, and enable us to contact you by letter, telephone or email with details of our products. We will not disclose information to a third party for marketing purposes, or to other suppliers.
15. Your Financial Protection
“Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.”
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme
16. Consumer aware:
Your booking is insured by IPP Ltd and its panel of insurers. – This insurance is only valid for passengers who book and pay directly with/to Enjoy Travel Ltd. If you have booked and/ or paid direct to a Travel Agent for a holiday with Enjoy Travel Ltd. please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance. This Insurance has been arranged by International Passenger Protection Limited and underwritten by Certain underwriters at Lloyd’s.
For further information please go to www.ipplondon.co.uk
The flights and flight inclusive holidays in this brochure are protected under the ATOL scheme. Please ask us to confirm what protection may apply to your booking if you do not receive an ATOL Certificate. If you do receive an ATOL certificate but all the parts of your trip are NOT listed on it, then those parts will NOT be ATOL protected. For more information, financial protection and the ATOL Certificate go to www.atol.org/ATOL Certificate.
Enjoy Travel as a responsible tour operator takes its obligations to its valued customers seriously. Therefore being legally obliged to advise you to take out appropriate travel insurance, we do so now and also remind you again on the booking form. We respectfully advise you to check that your policy covers you for missed flights due to illness and also covers the additional costs for your partner or whoever may have to remain with you until you are well enough to return home.
17. (GDPR / PRIVACY) The General Data Protection Regulation, known as (GDPR) came into force on 25th May 2018. Every company, including Enjoy Travel Ltd., that handles personal data must comply and we now respectfully draw your attention to the following:
Enjoy Travel Ltd., absolutely guarantees that your personal data is held securely and is never released to any third party for any reason whatsoever. Because of the nature of our business, filming frequently takes place at our events for promotional purposes, i.e.. the production of advertisements, recordings for the artists and their music and occasionally videos for television. When this is taking place, a notice will be placed at the information desk advising where and when and an announcement will be made at the venue alerting you to the schedule.
Enjoy Travel events are essentially holidays with music and dance. As a consequence, they are scheduled to take place at venues conducive to holiday enjoyment. Our artists and musicians and occasionally their families also stay at the same venue so that they too can enjoy the holiday atmosphere. Mixing and mingling with the audience as they freely do, adds a whole new, unique but extremely fulfilling aspect to your holiday. It is very important therefore to understand that when the artist is performing, whether that be on stage or in a bar session, you may take pictures and videos – unless you have been advised to the contrary. However, taking pictures or videos when you see them at the venue in the restaurant or by the pool is strictly forbidden, unless you have sought and obtained their permission directly.
Please understand that a breach of this guideline is a breach of the GDPR regulations, and any artist is within their rights to take whatever action is required to protect their privacy. We are obliged by law to bring this matter to your attention where a breach could result in you being asked to leave the resort.